Privacy Policy

Last updated: April 2026

1. Who we are

Trunex is a private, invitation-only network that connects trusted people worldwide. The service is operated by DKR Engineering and accessible at trunex.app.

For any privacy-related questions, contact us at: privacy@trunex.app

2. What data we collect

We collect the following information when you create an account and use Trunex:

• Name — your first and last name, used to identify you within the network
• Email address — used for account verification, login, and transactional emails
• Phone number — used for identity verification via SMS during registration
• Location (GPS) — your approximate location, used to show you nearby members on the map. Location is only shared when you are set to Available or Emergency status
• Profile information — optional: profile photo, skills, nationality, languages, a short bio
• Messages — the content of chats sent between members via the Trunex platform
• Device token — a unique identifier used to send push notifications to your device
• Activity timestamps — when you last opened the app, used to power re-engagement and digest features

3. How we use your data

Your data is used exclusively to operate and improve the Trunex network:

• Show your profile to other members on the map when you are available
• Send you messages, SOS alerts, and notifications from other members
• Send transactional emails (account confirmation, invitations, weekly digest)
• Process payments for Travel Pass and donations via Stripe
• Detect and prevent abuse, spam, and fraudulent activity

We do not use your data for advertising, profiling, or sale to third parties.

4. Who we share your data with

We share limited data only with the service providers required to operate Trunex:

• Cloudflare — infrastructure, hosting, and data storage (Workers + KV)
• Resend — transactional email delivery
• Twilio — SMS verification during registration
• Stripe — payment processing for Travel Pass and donations

Each provider processes data only as necessary to deliver their service and is bound by their own privacy and security policies.

5. Data retention

• Account data — retained while your account is active. You can request deletion at any time
• Chat messages — stored for the duration of the conversation. Deleted when either party deletes the conversation
• Push notification tokens — retained until you uninstall the app or revoke notification permissions
• Invitations and logs — retained for 90 days for abuse prevention
• Payment records — retained as required by applicable financial regulations

6. Your rights (GDPR)

If you are located in the European Union, you have the following rights regarding your personal data:

• Access — request a copy of all data we hold about you
• Rectification — correct any inaccurate information in your profile
• Erasure — delete your account and all associated data. You can do this directly in the app via Settings → Delete my account
• Portability — receive your data in a machine-readable format
• Objection — object to certain types of processing
• Withdrawal of consent — unsubscribe from emails at any time using the link in any email we send

To exercise any of these rights, contact us at privacy@trunex.app. We will respond within 30 days.

7. Security

All data is stored on Cloudflare's infrastructure, which provides enterprise-grade security including encryption in transit (TLS) and at rest. Payments are handled entirely by Stripe — Trunex never stores card numbers or payment credentials.

Access to member data is restricted to authenticated users and processed exclusively within the Trunex platform.

8. Children

Trunex is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe a minor has registered, contact us immediately at privacy@trunex.app.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, for significant changes, notify active members by email.

10. Contact

For any questions about this Privacy Policy or how your data is handled:

• Email: privacy@trunex.app
• Website: trunex.app