Delete your Trunex account

You can delete your account and the data attached to it without installing anything and without contacting support. Enter the email address you signed up with; we send a confirmation link to that address, and clicking it erases the account.

This cannot be undone. Your invitation cannot be reused, and any pass or subscription is lost without refund through this flow.

If you have the app, the same thing is two taps away: You → Settings → Delete account.

What is erased

• Your profile, photo, bio, skills and expertise zones
• Your position and every location we have stored for you
• Your conversations, and your messages inside other people's threads
• Your stories, and the comments you left on other people's stories
• Your business listing and the recommendations you wrote
• Your ratings, your invitations, your group memberships
• Your notifications, push registration and session on every device

What is kept, and why

• A hashed record that this account was deleted — it holds no personal data; it stops the same invitation being recycled and proves we performed the deletion. Two years.
• Anything a safety or moderation decision rests on — reports made about you, and SOS records other people were part of. Kept only as long as the law requires.
• Payment records — donations and purchases are accounting documents held by our accountant and by Apple, Google or Stripe, not by your profile.

Deleting only some of your data

You do not have to close your account. In the app you can delete a conversation, a story, a rating, your business listing or your stored position individually, and each deletion is immediate on our servers. If you cannot reach the app, email privacy@trunex.app from your account address and tell us what to erase — we answer within 30 days.

Account email address Email me the deletion link